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Terms and Conditions
  Proofs:  Are provided via email or fax. All corrections, changes and approvals must be submitted in writing. We do not accept verbal changes or approvals. Revised proofs are provided. We are not responsible for any errors once the proof is approved for printing.

Warranty:  Direct Color at its sole option will repair or reprint any order that contains abnormal imperfections, fails to provide a reasonable representation to the approved color proof or where we have failed in adhering to written Client instructions or written approval. Direct Color at its sole option may elect to provide a prorated credit in lieu of a reprint if the shortage, defective or damaged portion of an order does not exceed 20% of the ordered amount. Claims for defects damages or shortages must be made by the Client in writing within (10) days after delivery. The Client must receive a written authorization to return a defective order or portion in advance of return. Defective orders must be returned within (30) days after delivery. Direct Color sole liability shall be limited to the reprinting of any defective order or portion and in no case shall included special or consequential damages including customer expenses, profits or profit lost.

Copyrights:  Client hereby affirms ownership and/or publishing rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless Direct Color and its affiliates and employees from any and all loss, cost expense and damage on account of any all manner of claims demands, actions an/or proceedings that may be levied against Direct Color on the grounds that said printing violates any copyright or proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any person’s right to privacy or personal right. The Client agrees to, at the Client’s own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against Direct Color provided that Direct Color shall promptly notify the Client with respect thereto. Direct Color reserves the right to use client's artwork for promotional advertising and marketing materials.

Customer Digital Files:  Client is 100% responsible for the accuracy of your layouts. Please proof read all layout proofs carefully. As postal regulations are subject to change, client is also 100% responsible for complying with current mailing restrictions for backside layouts. Check with a local Post Office for specific instructions and regulations.

Color Matching:  Due to the differences in equipment, paper, inks and other conditions between color proofing and production, a reasonable variation in color between color proofs and the completed job is expected. Direct Color will reproduce color from submitted transparencies, slides or photos as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within approximately 85 to 90% of the original image submitted. Direct Color accepts no responsibility for color variations between submitted images and the actual artwork or product they represent.

Overruns/Underruns:   Direct Color will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an underrun, Direct Color may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%. All packages are weighed before departure and meet our weight specifications for the amount packaged. If you receive a quantity less than 5% of the industry standards for over/underruns then please inspect the box for shipping damage. Shipping damage is generally the culprit for product shortages.
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